Terms & Conditions
Customer Care
By using our website or placing an order with us, you agree to the following terms and conditions. These terms apply to all customers and transactions.
We aim to provide accurate information and helpful support. Customers may contact us using the phone number or email listed on our website for enquiries related to products, orders, delivery, or returns. While we make reasonable efforts to respond promptly, customer service availability may vary. We reserve the right to cancel, amend, or decline orders where necessary due to availability issues, pricing errors, suspected misuse, or operational constraints.
Orders, Pricing & Availability
All prices are listed in Australian Dollars (AUD) and are subject to change at any time. Product availability is not guaranteed. If a product becomes unavailable, incorrectly priced, or cannot be supplied after an order is placed, we may cancel or adjust the order and provide a refund or alternative option where appropriate. Images and descriptions are for general reference and may vary slightly from the actual product supplied.
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Privacy
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We collect personal information such as your name, contact details, delivery address, and order information to process purchases and provide our services. This information is used only for order fulfilment, communication, and service-related purposes. We do not sell customer information. Details may be shared with payment providers or delivery partners only as required to complete an order. Reasonable steps are taken to protect personal information, however online systems cannot be guaranteed to be completely secure.
Safety & Product Information
Customers are responsible for reviewing product labels, ingredient information, and usage or storage instructions before consumption or use. We do not guarantee that products are suitable for all dietary needs or allergies. We are not responsible for issues arising from allergic reactions, misuse, improper storage, or failure to follow product instructions after delivery.
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Delivery & Risk
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Delivery availability, fees, and eligibility are calculated automatically at checkout based on the delivery postcode. Delivery timeframes are estimates only. Once an order has been delivered to the address provided by the customer, responsibility for the goods transfers to the customer. We are not liable for loss, damage, or spoilage caused by incorrect address details, unattended deliveries, or delays outside our control.
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Returns & Refunds
Returns and refunds are handled in line with our Returns & Exchanges Policy. Requests must be supported with relevant order details and are assessed on a case-by-case basis.
Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will apply from the date they are published on our website. Continued use of our services indicates acceptance of the current terms.
Payment Methods
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We offer secure and reliable payment options to make checkout simple and convenient. All online card and digital wallet payments on our website are processed through Square, a globally trusted payment platform that uses industry-standard encryption and security measures to protect your payment information. We do not store or have access to your card details.
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We accept Visa, Mastercard, American Express, UnionPay, JCB, Discover, Diners Club, and PayPal for online purchases. Payment is required at the time of order, and we do not operate on credit or deferred payment terms.
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PayID / bank transfer is available as a manual payment option, with orders processed once payment is received.
Wholesale Inquiries
We supply selected grocery and lifestyle products in bulk and wholesale quantities to retailers, food businesses, community groups, and organisations. Our wholesale offering focuses on consistent quality, dependable supply, and competitive pricing across commonly requested items.
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Wholesale pricing, minimum order quantities, and delivery timelines are confirmed based on product selection and order volume. Wholesale orders are supplied on an upfront payment basis, and we do not offer credit terms, allowing us to maintain competitive pricing and reliable fulfilment.
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If you are interested in wholesale supply, please contact us with your business details, the products required, estimated quantities, and delivery location. We will review your requirements and respond with pricing and next steps.
For wholesale enquiries, contact:
📞 +61 433 639 036
📧 mahadevagrocery@gmail.com